How good is the repair?

[Ciaransp8]

Hi everyone I'm still at the practicing on a windshield stage I think I'm able to do a good repair. The clarity is brilliant small difference at impact point and sometimes you can see some spider lines depending which way you look at it, its a major difference from the break. Only problem is when i point these out to friends they are not so impressed they where expecting 100% removal, is this normal? Also no matter how good i think i do a crack repair i'm left with what looks like a very fine scratch?? Has anyone got some good photos of repairs so i can compare i've got a really good camera but the repairs will not show up on them. Thanks for any advice!!

[mrchip]

well if you want perfect ..CHANGE THE GLASS!!!!...you need to educate yourself and friends to the realization that a repair is just that..A REPAIR..it is not going to be perfect..their will always be a pit that you will see and some scars depending on the break..you are saving the w/s..period...always tell customer it will be at least 80% better but you are saving w/s..if you get better than 80% that will be icing on cake..never over sell..most guys doing repairs are getting 60.00 or less for a repair..Would customer spend 60.00 or several hundred to replace??

[autoglassforum]

Mr. Chip is right. As a repair technician you need to learn to manage customer expectations. A new windshield is much different then a windshield repair. Although the structual integrity is completely restored the visual results will very from chip to chip.

[jason]

mr.chip was right on. when i do repairs i actually have a page long waiver that the customer signs. i charge $60 for a repair and $15 for each additional repair on the same windshield. because of this low cost i always way undersell the chip repair and try to sell a windshield replacement. i usually tell people it will look "75% clearer but will be %100 prevented from further cracking"

[gt_repair]

The old bait and switch game!!!!

[clifco]

Many repairs are repeat customers and they realize that the repaired area does not always disappear. I try to let others know before the repair that I cannot guarantee to make the break disappear, but I will guarantee that it will not run.